With more customers shopping online now than ever before, it is essential that brands understand fulfillment on the Amazon supply chain. To succeed, brands must implement Amazon-specific workflows to receive payments without sizable deductions. From new item setup (NIS) to invoice processing and disputes, brands often face challenges on the Amazon supply chain platform.
Day One Digital’s experience with Amazon supply chain management strategy and optimization provides our client partners with solutions that deliver revenue and profitability growth. We provide brands with visibility and education on every step of the Amazon logistics and supply chain process. We accomplish this by analyzing client supply chains at a granular level and have a proven track record of improving the order to cash process for Fortune 1,000 businesses.
What are the most common supply chain issues brands face on Amazon?
Many brands struggle with Amazon chargebacks, and for good reason. Amazon provides extensive technical documents that, unless followed correctly, will result in a chargeback or misreceive. Brands that fulfill products without understanding the technical requirements leave growth opportunities on the table. Day One works with clients to understand the root cause of the chargeback and the most cost-effective solution.
What causes Amazon misreceives and shortages?
We find that misreceives and shortages are caused by gaps in upstream workflows, often before Amazon even places a purchase order. Brands’ understanding of the Amazon catalog attributes, the shipment process, and transit documents is vital to reduce misreceives and shortages. At Day One, we troubleshoot and validate every item on every purchase order, providing confidence that brands will receive payment in full when sending shipments. We have processed more than $XM of Amazon orders.
What are the benefits of working with an Agency to manage the Amazon supply chain on behalf of brands?
Brands benefit from securing a lower cost to serve on Amazon. Amazon supply chain fulfillment has more steps and is more complex than brick and mortar fulfillment. Brands with agency partners can reinvest non-working trade, previously budgeted for chargebacks, to drive business growth. Through supply chain consulting and chargeback or shortage disputes, Brand will benefit from improved business profitability.