Who?
Hain Celestial is one of the largest manufacturers of natural and organic products in the United States.
Across the grocery, baby, and personal care categories, Hain’s portfolio reaches millions of customers
every year wit household favorites such as Veggie Straws, Terra chips, and Alba Botanica.
What?
Hain Celestial’s business was negatively impacted by an outsized number of chargebacks. Chargebacks
were incurred due to product compliance gaps and supply chain inefficiencies. This was a pain point as it made it difficult to realize the true growth of the business and could lead to further mis-receives and shortage/overage issues down the line.
How?
Day One Digital implemented a short-term and long-term plan, which provided product-level action items to reduce
chargeback deductions
Result
Over a 6-month period, Day One Digital worked with Hain to help reduce chargeback deductions by 55%
